Description: When you hear the word 'feedback,' do you cringe? Do you want to give a colleague advice but don't want it to backfire? There are good reasons why no one likes to get or give feedback. But how do we deliver better outcomes at work without it? In this session, learn why legendary Dallas Cowboys coach Tom Landry was a master at driving excellence and what you can learn from his approach. You'll learn why traditional feedback methods fail and how criticism actually inhibits learning. We'll dig into recent feedback trends and the old standbys to understand why they might not work for you. Using coaching techniques and the latest thinking, learn how to talk through issues, share your reactions and inspire team members and colleagues to excel. You'll leave this session armed with tools and techniques to have more productive conversations with your boss, team members and colleagues.

Description: The insurance industry is in a constant state of transformation. As organizations adapt to the effects of COVID-19, undergo modernization efforts and implement new technologies, soft or “human” skills are becoming key differentiators for success. Skills such as communication, empathy, storytelling, leadership, problem-solving and more are separating the good from the great actuaries. Those who possess these skillsets can better translate data and most efficiently leverage systems and teams. At the same time, by taking a human approach to modernization efforts, leaders will be able to best engage and motivate their workforces, while building teams that will excel in the future of work.

Description: While intended to assist health plan actuaries responsible for stress testing and ORSA filings, this session will also be informative for actuaries interested in communicating the impact of potential catastrophic events for health plans to their management and board. It will begin with a discussion of event thresholds for stress tests and their impact on capital and financial statements. Presenters will take a detailed look at several catastrophic event case studies (historical and hypothetical) in the following areas: healthcare specific (e.g. pandemic, specialty Rx), financial institution/credit market, operational/business, strategic and multi-event scenarios.</

Description: Our ability to think and act quickly serves us well on a day-to-day basis. When we're faced with long-term, impactful decisions, we need to think differently. The very behaviors that enable us to react quickly to our daily work can make us jump to the wrong conclusion when exploring new topics. Cognitive biases--systematic tendencies to derivate from rational calculations--can hinder our abilities to conduct open dialogue and process new and different opinions. A 'de-bias' strategic decision-making process can help take bias out of meetings and lead to better outcomes. The presenters will provide behavioral tools and insights to attendees who need to participate or lead discussions that are part of a big-bet decision.